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Manage standing orders from your suppliers
Manage standing orders from your suppliers

Suppliers on Upstock can set up standing orders for their customers. Here’s how to manage the standing orders you have set up.

Caleb Allott avatar
Written by Caleb Allott
Updated over a week ago

Reviewing an upcoming standing order

If a supplier has set up a standing order for you, you’ll get an email saying you’ve got an upcoming order. This will show what's in the order and the cut-off time for making changes.

There are changes being made to standing orders, which will be released in early June 2024.

Curently: you can only edit a scheduled order once, and then mark it as Confirmed. The supplier is not able to approve an order ahead of time.

New method: you will be able to make multiple changes to a scheduled order, right up until the cut-off time. You will no longer be able to confirm the order, but the supplier will have the ability to do so, for instance if they need to get working on your order ahead of a public holiday.

You can make changes to the order, or cancel it. If you don’t need to make any changes, there's nothing more to do. The order will be sent to the supplier to start processing.

Editing the order

Often, standing orders need to be adjusted each week based on what you have in stock. If you need to add items or adjust quantities, you can edit your upcoming standing order. You can make multiple changes to your order right up until it's sent for processing.

Cancelling the order

If you don’t need the order, you can cancel it.

You’ll get the option to cancel just this week’s order or put all standing orders for the supplier on hold. If you put standing orders on hold, you can set a date for them to automatically resume.

Tip: If you don’t take any action, the standing order will be automatically placed at cut-off time.

Early approval of your order

The supplier may choose to manually process your order before the cut-off time, but this should ideally done with your knowledge. If a supplier approves an order early and you need to change it, you can contact them within the order to let them know.

Adjusting your standing order settings

Currently, only suppliers can add standing orders, change which day they're delivered, and set what’s included each week. To change how your standing order is set up, please get in touch with the supplier.

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