If a supplier supports payments, you may be asked to add a payment method when you place an order. The payment method will be saved to your account, so you can choose to use it for other suppliers.
All users of your account will have access to your saved payment methods. You can add or remove users in the Team section.
When is payment collected?
Once your order has been placed, the supplier will approve your order, then payment will be collected, depending on your agreed payment terms with that supplier.
Why is the amount charged different?
The amount charged may vary slightly from when you confirm your order. Suppliers may need to finalise weights and quantities, or add a freight charge.
You can see the final amount charged once your order has been approved. The order timeline has a complete history of all changes to the order.
Standing orders
Standing orders are created by suppliers, so you’ll be make sure there's a payment method set up for any supplier you have standing orders with.
The first time you pay for a standing order, you’ll notice there’s an option to allow the supplier to charge future orders to the payment method. This allows standing orders to be paid for without you having to manually choose a payment method each time. This option is on by default, but you can untick the box to opt out.
Managing and sharing payment methods
You can add or remove payment methods, and manage which suppliers to share cards with in Settings › Payment methods.
Sharing a card with a supplier means they can take payment for an order without contacting you first, meaning orders can progress quickly through their system.
On the Payment methods page you'll see a list of all the cards that you've entered.
Click the Manage link to open an individual card - you'll see which suppliers have access to the card.
From here you can click the X to remove access for a supplier, or click the Add a supplier button to choose from a list of suppliers to allow to take payments from this card.
Click the ellipsis (three dots) at the top right of the page to delete the card. This means that suppliers can't take payments from this card any longer, so make sure there aren't any standing orders set up to use that card.
Direct debit
We currently don’t support paying by direct debit. However, we’re planning on adding this payment option.