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Get help accessing your account

If you’re having trouble logging into your account, this article will help.

Caleb Allott avatar
Written by Caleb Allott
Updated over a week ago

If you can't log in to your Upstock account there are a few things you can check.

Forgotten password

You can reset your password from the login page, using the "Forgot password?" link. You'll need to know your Upstock account's email address in order to do this.

Forgot or unsure of email address

If you're not sure which email address you set up your Upstock account with, there are a couple of ways to check:

  1. If you have other team members logged in to the account, they can go to the Team menu on the left and find you in the list. That will show them the email you used to set up your Upstock account.

  2. Ask us! We are happy to help you find the email associated with your account. You can email us at support@upstock.app

  3. Check your email's spam or junk folder for any verification or invite emails that might have been filtered incorrectly. Add 'support@upstock.app' to your safe sender list to ensure important messages reach your inbox.

  4. If you haven't received an activation email, you can request one through the Upstock support portal or by contacting our support team.

Logging in with Apple and Google

If you'd like to log in with a third party like Google, or if you're having trouble doing so, check out this page.

Accepting Email Invites to Activate Accounts

Various activation emails, such as invitations to join Upstock accounts, may get filtered into spam or junk folders. Check these folders and mark any Upstock-related emails as safe to ensure proper delivery. If no email is found, request a resend via the support portal or by contacting customer support.

Using a password manager

You might find using a password manager like 1Password is useful, particularly if you have loads of different emails and logins. It's a way to securely store your login information so you can keep track of all your accounts.

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