If you can't log in to your Upstock account there are a few things you can check.
Forgot or unsure of email address
If you're not sure which email address you set up your Upstock account with, there are a couple of ways to check:
If you have other team members logged in to the account, they can go to the Team menu on the left and find you in the list. That will show them the email you used to set up your Upstock account.
Ask us! We are happy to help you find the email associated with your account. You can email us at support@upstock.app
Check your email's spam or junk folder for any verification or invite emails that might have been filtered incorrectly. Add 'support@upstock.app' to your safe sender list to ensure important messages reach your inbox.
If you haven't received an activation email, you can request one through the Upstock support portal or by contacting our support team.
Forgotten password
You can reset your password from the login page, using the "Forgot password?" link.
Tip: You'll need to know your Upstock account's email address in order to do this. Ask us if you're not sure!
Logging in with Apple and Google
If you'd like to log in with a third party like Apple or Google, or if you're having trouble doing so, check out this page.
Personal profile page
You'll find this by clicking your name at the bottom left of the page (bottom of the menu section on mobile) and choosing Personal profile.
Name and email address
You can update your name here, but changes to your email need to come through support.
Log in with Apple or Google
If you'd like to log in with a third party like Apple or Google, check out this page.
Two-step verification
Two-step or multi-factor authentication (2FA or MFA) is an extra layer of security for your login. When enabled, you’ll use an authenticator app to generate a code that’s required each time you log in — in addition to your password.
Tip: If your Upstock account is connected to Xero, two-step verification will soon be mandatory. This is a security requirement from Xero to help protect your financial data.
If you're not using Xero, you still have the option to have two-step verification turned on for added security across your organisation, but it's not a mandatory requirement. Learn more.
Remove my user access
Check out this page for more detail on user access, team members, and closing your account.
Common questions
Why can't I see my invite email?
Various activation emails, such as invitations to join Upstock accounts, may get filtered into spam or junk folders. Check these folders and mark any Upstock-related emails as safe to ensure proper delivery. If no email is found, request a resend via the support portal or by contacting customer support.
Can I use a password manager?
You might find using a password manager like 1Password is useful, particularly if you have loads of different emails and logins. It's a way to securely store your login information so you can keep track of all your accounts.