Downgrading your supplier account to a free plan affects how you receive orders and what features are available to you.
How the free plan works
With a free plan, you’ll get a basic listing in the Upstock marketplace. Customers can discover your brand and invite you to trade, and you can manage these invites in Upstock.
You can list your products and manage their availability (e.g. mark items as out of stock). Connected customers can place orders, but will not see prices.
You’ll receive orders as an email, rather than in Upstock. All order management takes place outside of Upstock (e.g. managing changes to orders, communicating updates, etc.)
Which features are restricted?
Features relating to order management, payments and logistics are only included in paid plans. Here’s an overview what's available on each plan.
Feature | Free plan | Paid plan |
Brand listed in marketplace | ✓ | ✓ |
Manage customer invites | ✓ | ✓ |
Products listed | ✓ | ✓ |
Manage product availability | ✓ | ✓ |
Push orders to accounting / inventory (Xero, etc) | · | ✓ |
Supermarket orders (Woolworths, Foodstuffs) | · | ✓ |
Process email & PDF purchase orders with AI | · | ✓ |
Show prices to customers | · | ✓ |
Customise prices | · | ✓ |
Show/hide products from customers | · | ✓ |
Update order status (mark as shipped, etc) | · | ✓ |
Order comments & timeline | · | ✓ |
Edit orders | · | ✓ |
Payments | · | ✓ |
Print packing slips, delivery runs, etc | · | ✓ |
Proof of delivery | · | ✓ |
Reporting & exporting orders | · | ✓ |
Standing orders | · | ✓ |
Consolidated invoices | · | ✓ |
Minimum order values | · | ✓ |
Paid add-ons (sample store, courier integrations) | · | ✓ |
Upgrading
You can upgrade to a paid plan and get access to all of Upstock's features at any stage. Just chat with our team in the app.